The Susteo Privacy Policy includes the basics around what personal data from vendors, visitors, and customers our Susteo Multivendor store may be collecting, storing and sharing, as well as who may have access to that data. 

We collect information about you during the checkout process on our store.

What we collect and store

While you visit Susteo, we’ll track:

Stores you’ve viewed: we’ll use this to, for example, show you vendor stores you’ve recently viewed.

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Note: you may want to further detail your cookie policy, (More info here)

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for two years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators of Susteo Multivendor and Marketplace Owners/Store Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent/
  • Customer information like your name, email address, and billing and shipping information.

Susteo team members, such as customer support representatives, product developers, and marketing personnel only have access to information to help fulfill orders, process refunds and support you.

What we share with others

We have certain integrations with third parties who help us provide seamless services with orders and other store services for you. For example – payment gateways to process and complete your orders or web analytics to make your store and shopping experience better.


We accept payments through trusted and accredited payment services providers. When processing payments, some of your data will be passed to these partners, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

How users can obtain, view, or delete your data

You may at any time ask us to erase your personal data. According to GDPR rules, it obligates us to do so upon request. Simply use the from on the contact page indicating your username. 

Note: When a user requests us to erase his/her personal data, it removes all information that was obtained by the plugin in any form. Except with transactions, their details remain but all credentials or userID are nulled so that the information cannot be attributed to any individual. In other words, the user cannot be tracked with only order details.

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